Balancing Questions vs. Answers for Managers

Now more than ever, I believe managers should practice balancing asking reports the right questions at the right time with providing them answers.

In professional settings, one core need people often have is being understood. Humans want to be seen, be heard, and be acknowledged for their ideas and creativity.

The nature of a manger-report relationship is often one where the manager has knowledge perhaps because (1) they did the role before or because (2) they are more senior and are viewed as ‘having the answers.’

As a result of this dynamic, mangers might miss the chance to develop awareness about how understood their employees truly feel and might be too quick to provide answers/opinions on how to approach projects rather than asking questions.

When managers start from a curious, question seeking position, employees will naturally feel more understood, allowing them to walk away from discussions feeling motivated, excited, and engaged to do their job.

Managers should develop instincts on what questions to ask when and when to give employees answers.

It sounds obvious and easy, but it is very hard and instinctual.

In the situational leadership framework, I added a guideline on how often managers should provide answers vs. ask questions.

Essentially with highly qualified reports (both confident and competence), mangers should be asking questions more often than providing answers. Because the report is so strong, they will likely be loud about when they need an answer. Pay attention to that.

When the manager is in coaching / supporting mode, the balance is likely more even – though I’d still argue it should balance towards questions. If managers get their questions right then reports’ confidence or competence should grow through answering them.

In directing mode, managers are giving more answers than questions. Consider preparing asks and structure them in writing before or after 1:1 discussions to increase the chances the information is digested and understood.

Creator Economy & Traditional Education

The creator economy is much more vast than online professional learning – but from what I’ve researched so far – I believe it has a chance to disrupt traditional education over the long term. 

Before I dive in here is an article from TechCrunch about Edtech and the creator economy. They list out the startups below in the space. I have also listened to a few of Gum road’s podcast episodes:

Startups:

Podcasts:

Sahil Lavingia – the founder and CEO of Gumroad – offers a course called The Minimalist Entrepreneur ($1500), which got me thinking a lot about how the creator economy might disrupt traditional education.

When I say traditional education, I mean graduate and undergraduate degrees, but I see most creator economy courses disrupting at the graduate level to start.

Some quick benefits for the end consumer looking for education:

Unbundled Offerings: course offerings are unbundled for the learner to choose what they want. They’re not paying for 2 years, 6 semesters, and 18 courses – some of which will be valuable / culminating and some of which will not. Instead, students can zero in on the topics of interest and find learning opportunities. There still will be scenarios where bundling is valuable, especially to those still deciding where to take their professional career (hence why maybe graduate programs are more disrupted than undergraduate assuming most graduate students have a more defined area of interest). 

Social Proof / Credibility: Who is teaching a course I want to take? What is their lecture style? How do they structure the course? These were important questions for me during grad and undergrad since I aimed for making as many courses as possible worth my while. Knowing the teacher, what they do for work can totally eliminate these unknowns and better help students choose the course they take.

The brand power of top tier MBA programs is one aspect that creators can’t compete with – at least not right now. A Harvard MBA carries weight with employers. 

A colleague of mine always says MBA students represent a ‘great applicant pool.’ Maybe employers could partner with creators to hire people who take their courses?

Emeritus is a very interesting Edtech company partnering with universities and enterprise businesses to bring high quality education / courses to individuals.

This will be an interesting trend to follow. I am still very thankful for my undergraduate and graduate degrees. I haven’t experienced an online course taught by a creator yet but perhaps some time soon. 

Clifton Strengths Finder

I took the Clifton Strengths Finder assessment in Q4 ’21 for the first time and found it both interesting and helpful.

If you haven’t heard of this test and how to interpret it, let me share a few quick facts about it.

  • You answer a series of questions which takes about 15 minutes.
  • There are a total of 34 strengths.
  • The 34 strengths map to 4 different domains (1) Strategic Thinking (2) Relationship Building (3) Executing (4) Influence
  • The results of the test provide you with your strengths in order of most to least and the point is to focus mostly on the top 5 but also the top 10.

You can see the domains which you spike most it. Another way to look at the strengths are they are the areas that give you the most energy. Where you score lower is where you likely get less energy.

I believe and subscribe to the idea that a huge part of career success / happiness / fulfillment is accomplished by knowing yourself well. In particular what your strengths are and where your energy comes from. Which is why I got a lot of value from this.

My results spiked mostly in the Strategic Thinking and Executing domains. All of my top 5 strengths were from either of these two. I also had strengths in my top 10 under the Relationship Building domain. Influence did not appear until 15 and 16 which I attribute to growing up as the youngest of 2 😉

  1. Learner –> Strategic Thinking
  2. Achiever –> Executing
  3. Strategic –> Strategic Thinking
  4. Belief –>Executing
  5. Responsibility –>Executing
  6. Positivity –> Relationship Building
  7. Context –> Strategic Thinking
  8. Arranger –>Executing
  9. Developer –> Relationship Building
  10. Individualization –> Relationship Building

I paid ~$50 to get a more detailed report of my results which ranks the strengths in order and gives insight into how to approach top / middle / and bottom strengths.

A few others on my team took the assessment at the same time so it became a great way to learn about others, how they are similar to and complement your strengths, and how to best work together.

A few colleagues had taken the assessment multiple times over a 10+ year stretch which seemed interesting to see how strengths change overtime.

Spring Playoff Sports

April to June is my favorite time of year for sports. NHL and NBA playoffs are in full swing. Some might like September for the start of football or January / February for the Super Bowl run or the summer/winter Olympics. Those are all great times too, but I stand by the spring and the NHL and NBA playoffs. We lost this time last year due to the pandemic, so I am enjoying it even more right now.

I often immerse myself in not just the games but the pre and post interviews as well.

I played both hockey and basketball growing up. I loved playing both. I’d shoot hoops or shoot pucks in my backyard for hours counting down the days til my next game usually that Saturday. At around thirteen years old, I had to pick one and chose hockey since I began to take to it more.

I also like watching these sports in the playoffs because of how well teams are playing right now. Players usually come together in August of the previous year so the teams still in the mix in April are playing at their best. Communication is ironed out so passing and play making is at its highest level. You also start to see athletes have “out of their mind / body” type games. Jason Tautem’s 50 points Friday night is a good example and Pasta’s hat trick last night. You also have players stepping up in different ways that make a difference outside of offensive production (Kemba’s 8 rebounds Friday night).

Lastly, the start of sunny, warmer weather coupled with spending a few hours in an indoor stadium watching a game is fun for me. During the winter, you dash into the rink to get to the locker room because it’s so cold and dark. Leaving a hockey rink and walking into warm and/or sunny weather is an exciting feeling.

What does all this have to do with say career or business? Let me take a stab at some connections:

  • Get your reps in. Do the equivalent of shooting hoops after school in your backyard for your career. That might be writing strategic thoughts down, diving into tactical to-dos, practicing in SQL, Python, excel, running a meeting, anything that gets you practice at something required to do your job effectively.
  • Find that thing you naturally connect to. Through my hockey career, I played with and against a few people playing professionally today. It was evident during teenage ages, these guys would have a shot at playing professionally one day. It is because of the elevated talent and edge they exemplified when they got on the ice. They competed harder than everyone and had abilities that most don’t have. Find and cultivate that for yourself in your career. I read this and it began help me identify things I connect with. Pro athletes are extremely lucky to find what they are really meant to do at often single digit ages. That’s very special but also rare. Most of us need to work a bit harder and do it in our 20s, 30s, 40s, 50s, etc.
  • Don’t try to do everything. At 13 years old, I had to quit the extra basketball teams I played on to lean in on two hockey teams. In a job or career, try to choose wisely on what you do vs. what you delegate.
  • Cultivate strong inclusive relationships with those you work with. Strong playoff and championship teams get that far because they are close and connected. They can make big plays with nonverbal communication for example. They likely don’t always like each other or see eye to eye but they put that aside when the game starts.
  • Enjoy the small things. If you enjoy something like stepping out of a chilly rink into the beating sun, be sure to develop awareness of the small things you enjoy.

If you like playoff time like I do right now, enjoy the games today.

All Hands Meetings

We had an all company meeting yesterday, so I thought I’d share some thoughts on them.

First, we have a few different All Hands Meetings at Wayfair:

  • SEO Team All Hands – Monthly
  • Marketing Department – Bi-Monthly
  • All Company – Quarterly

At the highest level, I enjoy all three of these routine meetings. I find it energizing to take a step back from the strategy and tactical execution to digest some larger business content or marketing specific information.

For example, I was reminded repeat customers placed 75% of orders in Q1. This is a huge sign of the value we’re delivering to customers and is exciting to be part of.

I also enjoy listening to leadership share their perspective. I used to sit quietly and listen to hockey coaches share their perspective on the sport so maybe that is where it comes from. When the game starts, is when listening mostly stops and execution picks up.