Coming off OpenAI’s announcement last week about adding more links out within its answers, I am going to spend the blog post trying to predict what the search market will look like in 5 years which will take us to the year 2029. At the end, I’ll give my thoughts on how to think about building skills now to be relevant in this potential world I am predicting.
I am trying to remember to take a step back more often and think about what this means for the businesses I help and the career trajectory I am on. Here’s the predictions I have:
LLM powered AI assistants become used for deep researching or more intimate feedback or help (e.g. writing essay, memo, or idea generation).
Traditional search like Google has LLM technology embedded into it basically becoming another SERP feature.
The lines between AI assistants and traditional search get blurred. You may use traditional search then move into the AI assistant experience. Rand Fishkin touched on this in a post. He was torn on categorizing OpenAI as productivity or search.
I predict these blurred lines will result in search becoming more fragmented over the next 5 years. Google keeps the majority share but loses the 90% share it has today. Imagine something like 60 to 70% and the other 30 to 40% is spread across search engines and AI assistants.
To date, search has been a winner-take-all market but I don’t see it staying that way with the rise of LLM technology and the momentum of others in the space.
At the end of the day, this is all about consumer behavior and if people have incentives to make the switch. I remember when my ridesharing behavior changed in 2017. Prior to that, I stuck with Uber to avoid more apps on my phone. I favored simplicity. But in 2017, I started using ridesharing a lot more than usual while doing my part-time MBA. When class finished at 9PM, a rideshare was much easier than public transit. I downloaded Lift and was committed to finding the cheaper option for each ride so I would switch between apps and order the ride that had the lower price.
My incentive was a lower price. What may be the incentive for consumers to switch their search engine preferences? I think the incentive will be that the alternative options could be that much more helpful to have in your phone and at your fingertips.
An iPhone user would need to download a second app and not use the Safari browser. An Android user would do the same and avoid the Google search bar likely prominent right on their home screen.
What this means for businesses with target customers using search is that I predict organic search traffic becomes more fragmented. It will come from more sources. Google still has majority share in your organic search but not the 90%+share it has today – something a bit lower than that and you see organic traffic coming in from AI assistants that begin to get more usage.
For people building careers in search today, I recommend leaning into these changes by leveraging the skills you’ve built to date and following the users. Specifically, the way you’ve understood customer behavior and then figured out how to act on it in accordance with what Google rewards. You can apply that to other platforms as well. Build strategies and business cases that provide a compelling reason to invest and go execute.
In a fragmented search world, managing the strategies and performance on more platforms will be challenging but also will mix things up in fun and interesting ways.
No matter the platform, I believe sending traffic out for users searching is fundamental to helping users finish the task. OpenAI’s announcement supports it. We’ve learned a while ago from answer boxes that it might not always be needed but it will continue to be a big part of search.
Do you think this might happen or something else? Hit me up. I’d love to hear your thoughts and why.